SCENARIO 1 - You select a Large Reusable Box for a 12-month subscription
• We will deliver the empty reusable box to you for Free
• Once you pack it, we will pick it up from your house and move it to our warehouse for Free
• When you want it back, we will deliver the box to you for Free
• If you ever want to store your stuff again, you can use the same box.

SCENARIO 2 - Same as SCENARIO 1 but you want your stuff for a couple weeks during your contract
• We will deliver the empty reusable box to you for Free
• Once you pack it, we will pick it up from your house and move it to our warehouse for Free
• When you want it back, we will deliver the box to you for Free
• YOU KEEP YOUR BOX FOR A COUPLE WEEKS
• You schedule a pickup, we pick it up for a nominal charge – see our shipping rate sheet
• You want it back, we deliver it for the same nominal shipping charge.
• If you ever want to store your stuff again, you can use the same box.

One – You only need to order one box.

Each box requires a minimum 6-month subscription. However, we do offer a discount on annual subscriptions.

Yes, if you live in a Valet Delivery Zone. You can check if you are in a Valet Deliver Zone by entering your zip code above. Each box you will receive one pick up and one delivery for free in a Valet Delivery Zone.

Outside the delivery zone – the delivery charge will be defined by the box size, carrier, and ship method selected. Typically, boxes shipped ground will take 3 days and cost around $29.

Yes, if you live within the Valet Deliver Zone. You can check if you are in a Valet Deliver Zone by entering your zip code above. No, you can not if you do not live in a Valet Delivery Zone.

When you want your stuff, you simply schedule a delivery and we will deliver it to you.

Your stuff will be stored at one of our local secure warehouses. The detail of your box will identify the location.

Yes, simply request a pick up and we will get your box ready for you when you arrive. Usually this can be done on the same day, however, please allow up to one business day. After we receive your pickup request, we will get your box ready for check out and notify you by email when it is ready.

You can pick up your boxes from the warehouse usually the same day. If you need your box delivered please allow 1-3 days for delivery.

Yes, at the end of your contract you will be able to keep the reusable box (excluding pallets).

Yes, when you use one of our reusable boxes you will not have to pay the box lease fee.

Yes, please review the terms and conditions for limitations.
When using a standard carrier like FedEx, UPS, you will be subject to their specific rules and regulations.

Yes, your contract will automatically renew. You can turn off the auto renewal by changing the auto-renewal toggle under My Boxes. We will send you an email notification a month before the renewal in case you want to remove your boxes prior to renewal.

You can move a box as many times as you like. You will receive one free pick up and one free delivery with each box. Each additional movement inside the Valet Zone will be charged $19.99. Outside the Valet Zone will be charged according to the standard shipment rates.

Please be sure to fill all void spaces to ensure that contents do not move around freely. Please see the terms and conditions.

Yes, we sell void fillers to prevent your items from moving inside your box when in transit and desiccant as a precaution to prevent moisture.

Yes. If you cancel, change, or are not present for your pick up, then you will be billed $35, unless you give us 24 hours advanced notice.

It typically takes around 5-10 minutes, depending on the number of boxes.