SCENARIO 1 - You select a Large Reusable Box for a 12-month subscription
• We will deliver the empty reusable box to you for Free
• Once you pack it, we will pick it up from your house and move it to our warehouse for Free
• When you want it back, we will deliver the box to you for Free
• You get to keep the reusable box. If you ever want to store your stuff again use the same box and save the box lease fee.

SCENARIO 2 - Same as SCENARIO 1 but you want to your stuff for a couple weeks during your contract
• We will deliver the empty reusable box to you for Free
• Once you pack it, we will pick it up from your house and move it to our warehouse for Free
• When you want it back, we will deliver the box to you for Free
• YOU KEEP YOUR BOX FOR A COUPLE WEEKS
• You schedule a pickup, we pick it up for a nominal charge – see our shipping rate sheet
• You want it back, we deliver it for the same nominal shipping charge.
• You get to keep the reusable box. If you ever want to store your stuff again use the same box and save the box lease fee.

One – You only need to order one box. However, we do offer bulk discounts when ordering 5 or more boxes at the same time.

Each box requires a minimum 3-month subscription. However, we do offer a discount on annual subscriptions paid upfront.

Yes, if you live in a Valet Delivery Zone. You can check if you are in a Valet Deliver Zone by entering your zip code here. Each box you will receive one pick up and one delivery for free in a Valet Delivery Zone. Outside the delivery zone – the delivery charge will be defined by the box size, carrier, and ship method selected. Typically, boxes shipped ground will take 3 days and cost around $29.

Yes, if you live within the Valet Deliver Zone. You can check if you are in a Valet Deliver Zone by entering your zip code here. No, you can not if you do not live in a Valet Delivery Zone.

When you want your stuff, you simply schedule a delivery and we will deliver it to you or schedule a pick up and you can go to one of our warehouses and pick it up.

Your stuff will be store at one of our secure warehouses.

Yes, simply request a pick up and we will get your box ready for you when you arrive. Usually this can be done on the same day, however, please allow up to one business day. After we receive your pickup request, we will get your box ready for check out and notify you by email when it is ready.

You can pick up your boxes from the warehouse usually the same day. If you need your box delivered please allow one day for picking and 2-3 days for delivery.

Yes, at the end of your contract you will be able to keep the container.

Yes, when you use one of our reusable boxes you will not have to pay the box lease fee.

Yes, we follow the same rules as USPS.
When using a standard carrier like FedEx, UPS, you will be subject to their specific rules and regulations.

Yes, your contract will automatically renew. We will send you an email notification a month before the renewal incase you want to remove your boxes prior to renewal.

You can move a box as many times as you like. You will receive one free pick up and one free delivery with each box. Each additional movement will be charged according to the shipment rate defined per box see shipment rates.

Links to Typical packaging instructions

Yes, we sell void fillers to prevent your items from moving inside your box when in transit and desiccant as a precaution to prevent moisture during transit.